Pollo Campero Restaurant Success Story
Pollo Campero sought a world-class kitchen design team to create a new kitchen prototype for its rapidly expanding concept. Synergy was tasked with reducing the kitchen’s footprint by 10% to remain competitive and increase real estate opportunities. In this redesign, Pollo Campero also hoped to incorporate both operational and energy efficiencies, further reducing kitchen labor as a product of the redesign.
Synergy first surveyed two different existing kitchen designs to understand current needs and use of space in a time-motion study, highlighting areas of improvement, kitchen shortcuts and recommended pieces of cutting-edge kitchen equipment. Synergy presented comprehensive strategic plan to provide a best-in-class and fully integrated POS, KDS, online/mobile order, call center, delivery dispatch and driver system, real-time Guest order updates, improved reporting and KPI scoreboard, and labor management systems.
Synergy then helped build several new press-worthy kitchens and will be involved in retrofitting the new design into existing locations.
Outcome & Benefits
“WE’RE GETTING A 90% CUSTOMER-SATISFACTION RATING ON ALL POINTS: FOOD QUALITY, SPEED OF SERVICE AND ACCURACY OF ORDERS). THE NEW KITCHEN DESIGN HAS PLAYED A KEY ROLE.”
– RICARDO CASTILLO, V.P. OF OPERATIONS, POLLO CAMPERO