For five consecutive years, Romano’s Macaroni Grill has won the coveted Restaurant and Institutions Platinum Award as America’s Choice of Chains. Even so, we felt a little too close to our own business at times to move our brand to the next level. This is where Synergy comes in.
What started as a simple desire to increase consistency and quality, reduce unnecessary efforts, and simplify layers of complication built on 17 years of evolution resulted in a plethora of new and innovative approaches we never thought possible. Not only did our executive team fully embrace the recommendations, but our front-line managers also saw them as heroes and a voice for change.
The experience was well worth our time and money. Dean and Danny delivered beyond our expectations. I highly recommend Synergy to any restaurant operator seeking assistance to make an operation better.