It’s no secret that the restaurant world is changing fast, and AI is right at the center of it. From speeding up hiring to helping baristas recommend your next latte pairing, tech is stepping out of the back office and onto the front lines. Two big names leading the way? Chipotle and Starbucks. Both are using AI in innovative, creative ways to grow faster, serve better, and keep customers (and employees) happy.

Chipotle's AI-Powered Expansion

Chipotle Mexican Grill is harnessing AI to expedite its expansion plans, aiming to open nearly one new restaurant every 24 hours in 2025. Central to this strategy is "Ava Cado," an AI-driven recruitment assistant developed in partnership with Paradox. This tool automates key hiring processes, reducing the average time from application to offer acceptance from 12 days to just four, a 75% decrease. By streamlining recruitment, Chipotle ensures that new locations are staffed efficiently, supporting its goal of opening 315 to 345 new outlets in 2025.

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Starbucks' AI-Enhanced Customer Experience

Starbucks is piloting "Green Dot Assist," an AI-powered tool developed with OpenAI, in 35 U.S. locations. This virtual assistant operates on in-store iPads, providing baristas with instant access to drink recipes and food pairing suggestions. For instance, it can recommend a lemon loaf to accompany a Lavender Oatmilk Latte. This initiative aims to enhance service speed and customer satisfaction, with a broader rollout planned for fiscal year 2026 across the United States and Canada.

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The Broader Impact of AI in Foodservice

The adoption of AI in the restaurant industry is a growing trend. According to the National Restaurant Association, over 80% of operators believe that technology provides a competitive advantage, particularly in hiring and retention. Additionally, 85% of restaurant leaders plan to invest in AI and automation tools to enhance business operations in 2025

Conclusion

Chipotle and Starbucks demonstrate how AI can be effectively integrated into restaurant operations, from back-of-house staffing to front-of-house customer service. As the industry continues to embrace technological advancements, AI stands out as a pivotal tool for enhancing efficiency, customer satisfaction, and overall business growth.

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