My Top Restaurant Pet Peeves – What’s Yours?

July 1, 2010

As a restaurant consultant who goes on eating missions religiously, I am always asked, "What are you top pet peeves in a restaurant?" I have many, however, these are just a few that aggravate me the most:

  • Hot food served on cold plates and cold food served on hot plates
  • Greeters that are unwelcoming and make me feel like I am imposing upon them
  • Dirty restrooms – Not surprisingly, I always feel dirty after using one
  • Dirty silverware or forks with bent tines.
  • Dirty or chipped wine glasses
  • Salt and pepper shakers that are half empty or crusted inside
  • Dirty or sticky tables
  • Wobbly tables or chairs
  • Uncomfortable booths or chairs
  • Orders that arrive incomplete
  • Failure of the manager to approach the table when there is a problem
  • Not bringing all the serviceware needed for the menu item
  • Servers with poor personal sanitation practices and are constantly touching their hair or scratching themselves
  • Necessary condiments that don't arrive with food
  • The entree showing up when I am still eating my appetizer or salad
  • Servers not pre-bussing the table and removing dirty or unnecessary dishes

It is obvious that the little things matter. More importantly, you’ll notice that many of my complaints arise from a restaurant being dirty in some respect – sanitation and cleanliness are no-brainers and should always come first! To restaurant owners, remember: these top complaints come with easy fixes and will leave restaurant guests coming back.What upsets you most about a restaurant dining experience? Please share your peeves and comment!

foodservice and restaurant news

May 12, 2026

Restaurant Consulting Services That Actually Improve Profit Margins
Read More

May 4, 2026

What Restaurants Should Do Now to Prepare for Summer Hiring and Staffing
Read More

April 28, 2026

Why Is My Restaurant Not Profitable Even When Sales Seem Strong?
Read More