How to Keep the Workers You’ve Got

January 1, 1970

So, you’ve just assembled a great crew at your restaurant. How do you keep them happy and hard working? Here are some tips: • First off, select the right people at the start of your restaurant business through competency screening. The right person in the right job is the starting point.• Hire people with the innate talent, ability, and smarts to work in almost any position even if you don't currently have the "best" match available. • Offer an attractive, competitive, benefits package with components such as life insurance, disability insurance and flexible hours. Better benefits = reduced employee turnover.• Provide opportunities for your people to share their knowledge via training sessions, presentations, mentoring others and team assignments. Employees like to share what they know; the act of teaching others ensures the employee's own learning.• Show respect for your employees at all times. Listen to and use their ideas; never ridicule or shame them. Share that you value them.• Offer positive feedback and praise good efforts and results to reduce employee turnover.• People want to enjoy their work. Make it fun. Engage and employ the special talents of each individual.• Enable employees to balance work and life. Allow flexible starting times, core business hours and flexible ending times. (Yes, her son's soccer game is as important as work.)• Involve employees in decisions that affect their jobs and the overall direction of the company whenever possible. Involve them in the discussion about company vision, mission, values, and goals. This strategic framework will never "live" for them or become "owned" by them if they merely read it in email or hanging on the wall.• Recognize excellent performance, and especially, link pay to performance to reduce employee turnover.

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