What Makes a Great Restaurant Leader?

Jan 16, 2021

Leadership is an integral part of any organization. But what sets apart a successful business with a failing one can boil down to the quality of leadership. Whether you manage a family-owned office supply company or a quick-serve restaurant with 25 locations, a good leader can get you through a rough patch and support your team when times are better. A poor leader…well, you can put two and two together.

In a restaurant’s scenario, excellent leadership from a manager can result in a multitude of benefits:

  • Improved staff morale
  • Decreased turnover (which saves you time from recruiting and training)
  • Fewer errors
  • More efficient workflows
  • Decreased wait times for guests
  • Improved guest satisfaction
  • Increased profits

But what makes a great leader? What kind of traits, guidance, and other characteristics do they possess? In truth, an exceptional leader looks similar across all industries—they are thoughtful, organized, undeterred, strategic, systematic, fair, accountable,  empowering, goal-oriented, and loves working with people. The crux of good leadership comes from excellent training. However, in the hospitality industry, it is of utmost importance that systems are in place first.

restaurant manager
What does it take to be a great leader?


Suppose you take a step back and look at a restaurant organization. In that case, you’ll notice multiple processes are going on at once with different hierarchies and teams (and sometimes across various locations). How does a restaurant manager get a system in place to properly train everyone?

Our restaurant consultants’ team has combined over 200 years of practical experience to bring you consistent online restaurant training systems. Best practices can now be tapped into at any time, from anywhere. Whether you have one location or 200, we will put your entire team in SYNC! A live platform with live results, available on desktop and mobile. Synergy Sync is a cost-effective way to get operations optimally running. This e-Learning training provides detailed, easy learning processes that not only enables consistency throughout your restaurants but builds trust and strong relationships while fostering growth within.

To learn more about Synergy Sync, please contact us today.