Viva Primavera is a neighborhood restaurant in the affluent area of Los Gatos, California. Over the years we felt that we could be far more profitable and consistent with our food and beverage program. Also, we believed our service model and management team would benefit from an objective assessment to identify needed improvements to make us more competitive within the market.
We investigated multiple restaurant consulting firms, and after several calls with Dean Small the Founder, we landed on Synergy Restaurant Consultants. Dean provided us with a logical plan that included a holistic food, beverage, menu, operations, financial and brand assessment. The objective was to refresh the concept and find meaningful ways to improve our management supervision, execution, reduce operating expenses, drive new revenue streams, and improve the overall financial performance of our business model.
Dean and two of his consulting colleagues were on site for three days observing every aspect of our business from pre to post opening with a careful eye on low hanging fruit and quick wins for the team. They were not obtrusive and made it a point to bond with the culinary and management team as well as the hourly staff.
On the final day of the assessment, we spent a full day in a planning and brand refresh session discussing strategic ways we could evolve the brand, drive new sales and improve the financial performance of the brand. We could not have been happier with the results of the assessment, action plan, concept book and updated financial model they created for us.
I would strongly recommend the very talented and industry-leading Synergy team to any restaurant operator trying to evolve their brand and improve their financial performance. One of the best investments we have made in our brand and we look forward to working with the Synergy team as we move forward.