Ciao Restaurant Success Story


Rapid City, SD


As a follow up to the successful development of Que Pasa Mexican Kitchen and Tequila Bar, it was determined that a fast casual concept would do well to foster community and business growth in the downtown area.


Synergy organized and led a multi-market discovery tour to determine best practices in fast-casual service and identify an Italian concept that would thrive in the local market. A Concept Book was written from which a brand identity and Business Plan were developed. Synergy was tasked with developing every aspect of the concept, including menu offerings and recipes, interior and kitchen design, and operational and human resources procedures. With a strong project manager in place, Synergy supported ownership through each phase of the development process and trained each staff member, remaining on-site during the grand opening to ensure a successful launch of the concept.