Charles brings over 25 years of experience in operations, leadership, concept growth and development in full service and fast causal restaurant environments. As a proud alum of the University of Arizona, Charles worked in just about every restaurant role before, during and after college but is a bartender at heart. His career spans multiple start-up restaurants, with 20 years dedicated to operating and growing PF Chang’s from their very first restaurant in various operations roles. Climbing the ladder from an hourly team member to Regional Vice President of Operations, Charles was instrumental in the expansion of the brand, ultimately leading a region of over 60 restaurant locations in the Western United States. His ability to build high performing teams, led to additional roles as the Chief Operations Officer in the upscale fast casual segment with southern California brands Lemonade and Burger Lounge. Charles was responsible for shepherding both brands through rapid growth, people development, instilling operational excellence and financial results.
The best French Dip Sandwich on the planet only available at Hillstone/Houston’s Restaurants, paired with a glass or two of Joseph Phelps Insignia.
“With Synergy I am excited to help operators achieve greater success through people and stand by my belief that “great restaurants must have superior food, service, branding and real estate however, the truth of the matter is, best in class operators truly understand that they are ultimately in the people business and invest in them.”