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How I Became a Restaurant Consultant

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How did you decide to become a restaurant consultant? After graduating from the Culinary Institute of America (CIA) and working at Windows on the World Restaurant in the North Tower of the original World Trade Center, I had the opportunity to meet and ultimately work for Joseph Baum, who at the time was the most prominent and renowned restaurant consultant in the world who created many iconic New York restaurants. My exposure to Joe and his team of industry giants who traveled the world helping organizations create new and exciting restaurants and unique dining experiences that changed how people used…

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Exceptional Customer Service: Your New Secret Weapon

Crush the holiday competition this year by focusing on what’s most important — your guests With the holidays upon us and restaurants gearing up for that big end-of-year sales push, how can operators grab their share of diners? Lots of chains offer LTOs or double loyalty points to increase foot traffic. Other concepts offer seasonal…

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Restaurant Tech and Customer Services

Leveraging Tech to Improve Customer Experience

We all know a warm smile and courtesy go a long way in the hospitality industry. There’s no underestimating the power of person-centric service. But in today’s day and age, customer service is so much more than training your staff best practices. In the restaurant space, guest satisfaction is dependent on a multitude of things,…

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How To Implement Catering at Your Restaurant

Convenience is huge in the foodservice industry. Think about how many restaurants you know that offer online ordering and delivery. 34% of consumers utilize , options more often than a year ago, according to a recent survey conducted by Technomic and the National Restaurant Association. The same study also found that 39% of consumers say…

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Restaurant Takeout Trends

Are Hybrid Restaurant Concepts the Answer to the Surging Take-Out Trend?

“A mega trend that looks to grow tenfold over the next decade.” This is what Swiss investment giant UBS said about the online food delivery trend after its in-depth research arm Evidence Lab released the findings of an intensive report in 2018. “We estimate the global online food ordering market could grow more than tenfold…

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Increasing Sales: A Simple Strategy for Restaurants

Synergy was hired by a restaurant to help them develop a new concept by recommending a range of strategies to help them improve food, beverage, and sales. We helped them realize their potential and gave them a clear food vision that would address and meet their financial goals.  With increasing labor costs, they did not want…

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Blueprint for a successful restaurant

Blueprint for a Successful Restaurant

Planning for a successful first quarter and new year doesn’t start on January 1st. And if your doors aren’t even open yet and your restaurant is just a concept on paper, then you know that successful planning may take months or even years. Recently, Synergy’s co-founder Dean Small, was invited to speak on the CareerDay…

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