waiters
Answer the Service Imperative
June 27, 2011 | customer service, restaurant guest service, servers, waitersAccording to a recent Zagat Survey , 57% of participants cited service as the weakest link in the dining-out experience, and “hospitality” of the overall dining experience as a 20 out of a possible 30. Although both these figures represent an improvement over previous results, it’s doubtful that any savvy restaurant professional would judge these to be good enough. The data also hints at what the service experience really is—not just the ferrying of food and drink from bar and kitchen to table, but the niceties that go along with it. • Someone should always be available to....
