If you ask 100 restaurant owners how they would rate their restaurant training and guest service our bet is 97+ % would say “good”. When it comes to creating amazing guest service, good is the enemy of great.

“Over The Top” guest service is a direct result of restaurant training and the ability to consistently deliver those ‘moments of magic’ where the ordinary become extraordinary and amazement is achieved. “Over The Top” guest service is simply defined as an ‘above average or noticeably different’ guest experience.

This doesn’t mean that every guest experience and touch point is going to be amazing every time but it does mean being better than good with occasional bursts of WOW and superior service. This can only be accomplished through a commitment to restaurant training and consistently executing well on the little things that can make a dining experience memorable.

To achieve those ‘over the top’ moments of magic where you turn “Guest Service” into “Guest Amazement,” it is essential that your internal customers (your team) become true believers, advocates, raving fans and evangelists of the brand.

Our team can develop a restaurant training program for your new or existing restaurant organization. If you want to out-maneuver your competition you must be able to deliver on “Guest Amazement.”

• Assessment
• Missed opportunities and “low hanging fruit”
• Training Aids
• Develop the tools, systems and standards to create accountability
• Hands on restaurant training, coaching and mentoring

The goal of creating amazing guest service is to remove all the uncertainty from the service staff, create alignment in message, develop meaningful restaurant training tools and show them what amazing guest service looks like and its benefits. The investment in your restaurant training program will enable you to exceed the guest’s expectations, build loyalty and create raving fans. The “Just Satisfied” or “Good” is no longer good enough.

Synergy Restaurant Consultants develop customized management and hourly training programs to support a brand’s culture, ensure teamwork and increased guest satisfaction scores.

Training is the key to financial success.